Leverage Business Intelligence and Boost Customer Experience with WebConnect™
Immediate Access to Caller Data Ensures Intelligent Interactions
UniVoIP WebConnect™ integrates with CRM, ERP and Social Media platforms to empower conversation intelligence using programmable smart technology. WebConnect is supported by The UniVoIP App (our unified communications application for all devices).
Triggered by inbound or outbound calls, WebConnect scans designated online sources for relevant information based on the caller’s details, and gives the user immediate access to profile data on the caller with automatic web-based screen pop-ups.
WebConnect can launch preferred URL’s such as Salesforce, SugarCRM, ZohoCRM, Twitter, Facebook, LinkedIn, Google, Timelybill, Freshdesk, Zendesk and more. View other intelligent VoIP features including The UniVoIP App.