Leverage Business Intelligence and Boost Customer Experience
Immediate Access to Caller Data Ensures Intelligent Interactions
Introducing UniVoIP WebConnect™ – a new VoIP-based software which integrates with CRM, ERP and Social Media platforms to empower conversation intelligence using programmable smart technology. Triggered by inbound or outbound calls, WebConnect scans designated online sources for relevant information based on the caller’s phone number or name, and gives the user immediate access to profile data on the caller with automatic web-based screen pop-ups. In fact, it launches preferred URL’s such as Salesforce, SugarCRM, ZohoCRM, Twitter, Facebook, LinkedIn, Google, Timelybill, Freshdesk, Zendesk and few others. View other intelligent VoIP features including UniVoIP App.