Facebook Pixel

Adoption Circle chose UniVoIP after careful consideration and diligent research of other local service providers. It was due to the interactions between Adoption Circle and the knowledgeable sales and customer support teams at UniVoIP that won them over. These teams proved that distance made no difference on the quality of service provided. After comparing the functionality, features, pricing, and customer service, Adoption Circle found that UniVoIP went above and beyond their competitors to offer the most scalable, cost-efficient, and reliable solution.

Assisting Birth and Adoptive Parents with Legally Sound Adoptions

Adoption Circle has been a leader in diligently working to preserve the rights of birth parents and children to ensure emotionally healthy and legally sound adoptions.Through compassionate and caring counseling, they have been able to assist birth parents and adoptive parents to have the opportunity to explore all legal choices as they design an adoption plan that they believe is in their child’s best interest.

When Modernizing Became a “MUST”

Substantial growth, limited functionality and growing technical pains were all indicators that Adoptive Circle could no longer delay the modernization of their technological infrastructure. With their previous phone service provider, the organization faced ongoing challenges including static, dropped calls and unnecessary expenses. Furthermore, the organization encountered limited to no customer service and was forced to tackle technical issues on their own and with limited understanding.

Choosing UniVoIP Over 4 Competitors

Upon diligent research of 4 different service providers, Adoption Circle selected UniVoIP over local vendor options. Interactions between the organization and UniVoIP sales and support teams proved distance had no impact on quality of service delivered. In the end, the organization compared features, functionality, pricing, and overall customer service of the 4 providers and concluded that UniVoIP offered the most reliable, scalable and cost efficient solution.

“We were drawn to UniVoIP because of their active involvement in the Nonprofit community and extensive experience servicing organizations like ours. We were sure UniVoIP was the solution for us after experiencing exceptional customer service in which our dedicated account executive walked us through the process in a step-by- step, transparent and proactive way. We knew we were in good hands and even our Executive Director was shocked that all we had to do was plug our phones in and continue business as usual and without any interruption in service.” – Chris Soto, Adoption Circle.

UniVoIP Delivers a Reliable, Scalable and Mobile Solution

Adoption Circle now experiences reliable phone service without dropped calls, static or service interruptions due to UniVoIP’s deployment of proprietary MiNet protocol. Operating with increased functionality, the organization enjoys robust features including the online portal that allows employees to take control of their phone system features, add-ons, customization and modifications. Additionally, the organization revels in continuous business communications for social workers out in the field with The UniVoIP App – a mobile collaboration tool allowing their social workers to make work calls from their private cell phone while maintaining personal phone number privacy.

I can’t say enough good things about UniVoIP, their solution and the customer service we have experienced from day one. We were initially set on choosing a local service provider, assuming that would mean better service, but UniVoIP proved it’s not about locality but quality of services delivered

Chris Soto, Adoption Circle

More Success Stories

Valley Economic Alliance logo
The Valley Economic Alliance
We are extremely happy with UniVoIP’s highly functional phone solution and the superior service they provide. Our old system was archaic and UniVoIP’s Assistance Program as well as continuous ongoing savings were a no-brainer for us when deciding on migrating to VoIP Patricia Fowler, The Valley Economic Alliance Empowering Local Economic Vitality and Growth The Valley Economic Alliance (a.k.a. Economic…
Read More
ourhouse logo
Our House Grief Support Center
We had to make a quick decision on how we could connect our 3 sites as well as our in-office and mobile employees. We were confident UniVoIP was the best solution and saved us over $8,000 annually Joclyn Goss, OUR HOUSE Grief Support Center Grief Support for The Local Community Experiencing Loss OUR HOUSE grief support groups create a warm…
Read More
Hire Heroes logo
Hire Heroes USA
UniVoIP’s Phone Donation Program significantly surpassed Comcast’s services and slashed our communication costs down by almost $2,500. The new, donated, cloud-based phones saved us $1,500 upfront, and the bundled package offered features that were extras with Comcast. Overall, we saved $1,750 in capital expenses and more than $600 in monthly phone services James Turner, Hire Heroes USA Transforming Military Service…
Read More
CRJW logo
The Center For Restorative Justice Works
UniVoIP has enabled us to improve communications and collaboration with staff, mobile workers, volunteers, the community and partners, as well as increase operational efficiencies in and out of our office. Unifying communications has made it possible to communicate efficiently no matter where our employees and volunteers are. It’s really enhanced our connection with each other and the community Marisol Martin,…
Read More
heart logo
Fathers and Mothers Who Care
UniVoIP is a great solution for non-profits as the system is very affordable and has increased productivity through staff utilization. We now have very low and predictable monthly costs with access to 24/7 US-based customer service, alleviating the need for an in-house IT technician. Also, the setup and implementation was done in a matter of days Linda Kelly, Fathers and…
Read More
IIA logo
International Institute of Akron
Our Norstar phone system had so many limitations that it couldn’t support our mobility needs and collaboration among our staff and community. We can now leverage UniVoIP’s unified messaging capabilities like voice mail to e-mail transcription, which has tremendously increased our response time Elaine Woloshyn, International Institute of Akron Transitioning Immigrants into American Society The International Institute of Akron’s (IIA)…
Read More
LATM logo
LA Team Mentoring
UniVoIP’s phone system allowed us to streamline our internal processes and leverage efficiency while making better use of our staff’s time. We had no idea how much UniVoIP’s communication solution could improve our reach within the community and make our staff more accessible to our constituents in order to handle priorities and other crucial needs Natalie Simons | LA Team…
Read More
Life Steps logo
Life Steps Foundation
UniVoIP made it possible for us to unify all our communications with one vendor, at one low monthly cost. The sales consultant understood what our organization needed and tailored our solution to match our budget and needs. We have dramatically simplified our processes and can now leverage communication channels to support our mission and better serve our community Awi Ramli,…
Read More
SWIB logo
South Bay Workforce
Telecommunications has changed a lot over the years and UniVoIP is changing with it. UniVoIP is well-known in the industry for forward thinking and is the true leader in the industry SBWIB, Inc IT Manager Providing Policy Guidance for Businesses The mission of the SBWIB, Inc. is to collaborate with business, economic development, education, government, labor and community organizations to…
Read More
MHA logo
Mental Health of America Los Angeles
UniVoIP has always worked with us more like a partner rather than a vendor. They understand our needs and limits and work with us to find the perfect solution. Their support is fast and reliable, allowing us to focus on other issues. Having their expertise readily available takes a big burden off our IT Department Cutberto Morales IT Manager Serving…
Read More