We have deployed UniVoIP’s Omni-Channel contact center, a modern, simple and member-centric communication infrastructure that introduces new analytics to measure and improve how we communicate with and serve our customers.
UniVoIP solution has passed all the security audits and it offloaded a tremendous amount of time on our project. UniVoIP’s team is turning into an extension of my own, as I can count on the UniVoIP 24/7 support team to answer my questions.
Vice President of IT
With UniVoIP, we are now able to manage our contact center solution with analytical reporting that helps measure and monitor customer trends, needs and concerns.