We are now able to provide our customers with a modern banking experience that best represents the quality of service we aim to provide them. Now, our bank as a whole, looks like a much more reliable place to do business because of UnIVoIP.
When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.
With UniVoIP, we are now able to manage our contact center solution with analytical reporting that helps measure and monitor customer trends, needs and concerns.