Manufacturing & Retail
Arts, Entertainment & Recreation
When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.
We have deployed UniVoIP’s Omni-Channel contact center, a modern, simple and member-centric communication infrastructure that introduces new analytics to measure and improve how we communicate with and serve our customers.
We are now able to provide our customers with a modern banking experience that best represents the quality of service we aim to provide them. Now, our bank as a whole, looks like a much more reliable place to do business because of UnIVoIP.