We are now able to provide our customers with a modern banking experience that best represents the quality of service we aim to provide them. Now, our bank as a whole, looks like a much more reliable place to do business because of UnIVoIP.
Edgar Garrobo | Vice President of Information Technology
About American Business Bank
American Business Bank (ABB) was established in 1997 by a small group of highly experienced and influential bankers frustrated by the practices of mega-corporate banking, especially relating to middle market companies. The executive team has more than one hundred sixty combined years in the banking industry and has served thousands of clients, making them one of the premier middle market business banks in the United States. With an emphasis on customer experience, ABB takes pride in adopting the industry’s most modern technological tools in order to offer cutting edge banking practices.
High costs, poor customer service, increased security risk and limited phone system functionality.
Outdated Avaya system with limited service desk
Separate voice circuit at all 7 locations making consistent communication impossible
Inability to continue servicing members during unforeseen system disturbances
Growing maintenance and service costs
Outdated customer-facing communication tools with limited accessibility to staff
Meeting all required standards such as PCI and SSAE16
Leaving an Unreliable Avaya System Behind to Optimize Customer Service Experience
In the midst of expansion to new locations, ABB decided it was time to move away from Avaya, a premise-based solution and move towards a fully secured and scalable cloud solution leveraging the existing ABB IT infrastructure.
Considering several Cloud VoIP/UC/CC companies, ABB was most impressed with the functionality of applications, mobility options, customer service, scalability and data security protocols of UniVoIP’s solutions.
With ABB customers at the pinnacle of priorities for the bank, American Business Bank’s decision to move forward with UniVoIP was fortified by the solution’s ability to completely revamp their telecom infrastructure in order to promote the most modern customer experience in the industry.
Deploying a Centrally Managed Solution with Best-In-Class Data Security Protocols
American Business Bank chose to go with UniVoIP’s OfficeConnect™ Enterprise Edition particularly for its optimized customer-facing technology and best-in-class data security protocols to ensure the bank met all applicable standards including data encryption and business continuity – a must for financial services.
Disaster Avoidance contingencies to promote unbroken operations during natural disasters
Centralized management across sites with a user-friendly online portal
No unplanned downtime during deployment
Web portal for all necessary changes
Solution customization and user-control for a personalized handler experience
Meeting regulations by anticipating cyber security risks and eliminating vulnerabilities
24/7/365 customer support
Optimized member-facing communication tools promoting exceptional customer experience
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