UniVoIP is a great solution for non-profits as the system is very affordable and has increased productivity through staff utilization. We now have very low and predictable monthly costs with access to 24/7 US-based customer service, alleviating the need for an in-house IT technician. Also, the setup and implementation was done in a matter of days
Linda Kelly, Fathers and Mothers Who Care
Assisting Community Development, Education and Social Services
Founded in 1997, Fathers and Mothers Who Care (FMWC) now has 3 locations including Los Angeles, Atlanta and a satellite office in Dallas. They currently serve anyone who comes to their office needing any type of assistance and currently offer a housing program as well as other types of housing assistance. FMWC is currently working with Los Angeles County on a specific mission to end homelessness.
FMWC ‘s Growth Limited By An Outdated Phone System
Originally working off of Magic Jack, FMWC faced many challenges with regards to poor call quality, lack of mobility for their employees, and limited telecommunications features to empower their organization. FMWC desperately needed a new phone system to grow with and advanced features to support and streamline the workload of each staff member while increasing productivity. They want to spend more time managing programs than answering the phones, forwarding calls, etc. Now, FMWC leverages UniVoIP’s cloud-based phone system, ensuring that calls are handled and routed to optimize in and out of the office staff efficiency and responsiveness.
UniVoIP Increases FMWC’s Productivity and Efficiency
After implementing UniVoIP’s feature-rich telecommunications system, FMWC quickly began realizing increased productivity within their organization. UniVoIP has provided FMWC with a much more flexible communications channel, that promotes mobility, guaranteed privacy with voice encryption, and quality calls that no longer drop midconversation; ensuring that calls from donors no longer get a fast busy signal.
UniVoIP’s Feature Rich System Implemented in Just A Few Days
“The system is very affordable and staff utilization is being maximized. The setup of the phone with the UniVoIP technical trainer took no time at all, and the training took place right after. It has been a very pleasant experience.” – Linda Kelly Fathers and Mothers Who Care now utilizes a system that has identified and addressed all the communications challenges they faced prior to adopting UniVoIP. The organization leverages several features such as all page and broadcasting to all phones at the site so that every employee stays informed. Additionally, FMWC employees travel in and out of headquarters often. Now, their calls can be routed to any phone and simultaneously ring with their desk phone – never missing a call. Finally, FMWC takes advantage of supervised call transfers so that each employee can speak with each other prior to transferring calls from potential donors.
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