“All promises were kept and UniVoIP support team is extremely responsive. I would definitely be one of your biggest supporters
Sandra Bristol | Office Administrator
About Gordon, Edelstein, Krepack, Grant, Felton & Goldstein
Gordon, Edelstein, Krepack, Grant, Felton & Goldstein, LLP (Geklaw) is a recognized leader in Workers’ Compensation and Personal Injury Law in Southern California. Geklaw have built their reputation for turning serious injuries into serious victories by effectively utilizing their expertise, resources and knowledge.
Specific Needs And Challenges
Geklaw wanted to decrease phone service expenses and was looking to gain improved service and functionality. Monthly telco charges where fluctuating heavily and Geklaw IT manager suggested that they looked into a managed VoIP solution.
Did you replace an existing phone system?
“Yes, replaced a Mitel premise-based phone system. AT&T was our carrier.” says Sandra Bristol, Geklaw Office Administrator
How did the UniVoIP solution address those needs or solve problems?
“UniVoIP reduced overall telecommunications expenses and allowed for extra phone system functionality as well as provided an integration between the case management software used at the firm and the phone system. Our software and your phone system use a TAPI interface that allows the legal secretaries to dial out from the software – A1 Law” says Sandra Bristol, Geklaw Office Administrator “In addition we saved money and I really like the set monthly amount. There are no surprises at the end of the month”
UniVoIP OfficeConnect integrates with Microsoft products as well as many other software allowing staff members to make calls directly from their contacts.