Transitioning Immigrants into American Society

The International Institute of Akron’s (IIA) mission is to contribute to the well-being of their community by creating and implementing programs and services that assist those born outside the United States to integrate into American society. They work to promote public awareness of the value of ethnic diversity and to encourage international communication.

A Scalable Solution Comes to The Rescue

For 20 years, IIA had a legacy phone system, with very few features, on-going expenses and a system that limited the number of users to fewer than the amount of workers in the office. A cloud-based upgrade was necessary to support growth. After taking a look at UniVoIP’s advanced features supported by scalability and lifetime upgrades, it was clear they could simplify and optimize their business workflows.

Empowering Each Staff Member From Day One

With any nonprofit organization comes great societal and cultural responsibility. It was the mission of UniVoIP’s consultant to put the organization on the right path and provide them with a system that would empower IIA to continue to change their community for the better. From day one, the staff had access to every feature the phone system offered and were given the necessary training to get their organization accustomed to the feature-rich cloud solution. UniVoIP’s cloud technology and it’s advanced features, have empowered IIA to enhance efficiency and productivity of their staff from the beginning of implementation.

“The UniVoIP consultant was very helpful from the beginning. He explained all of the features and the value of having a system we weren’t familiar with. We knew what we were getting up-front. There were no hidden fees or surprises and our monthly invoices have been predictable and consistent.” – Elaine Woloshyn, IIA

VoIP Features That Support a Growing Nonprofit Organization

IIA is an ever growing nonprofit organization and now they are operating with an elite class telecommunications system that can grow with them. As many organizations have “mobile workers”, IIA is no different. The organization utilizes the “mobile twinning” feature, which allows a user to designate a separate device to ring simultaneously with their desk phone so that they never miss an important call from a donor. Additionally, the users at IIA are often working with the community and when they aren’t available, an auto-attendant is there to direct calls to the proper extension – keeping a strong relationship with donors. While it’s not always easy to be available at all times, IIA takes advantage of the voice mail to e-mail transcription feature so that when it’s time to return calls, the messages are organized and available right in their email.

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Adoption Circle

I can’t say enough good things about UniVoIP, their solution and the customer service we have experienced from day one. We were initially set on choosing a local service provider, assuming that would mean better service, but UniVoIP proved it’s not about locality but quality of services delivered Chris Soto, Adoption Circle Assisting Birth and Adoptive Parents with Legally Sound…
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The Valley Economic Alliance

We are extremely happy with UniVoIP’s highly functional phone solution and the superior service they provide. Our old system was archaic and UniVoIP’s Assistance Program as well as continuous ongoing savings were a no-brainer for us when deciding on migrating to VoIP Patricia Fowler, The Valley Economic Alliance Empowering Local Economic Vitality and Growth The Valley Economic Alliance (a.k.a. Economic…
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Our House Grief Support Center

We had to make a quick decision on how we could connect our 3 sites as well as our in-office and mobile employees. We were confident UniVoIP was the best solution and saved us over $8,000 annually Joclyn Goss, OUR HOUSE Grief Support Center Grief Support for The Local Community Experiencing Loss OUR HOUSE grief support groups create a warm…
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Hire Heroes USA

UniVoIP’s Phone Donation Program significantly surpassed Comcast’s services and slashed our communication costs down by almost $2,500. The new, donated, cloud-based phones saved us $1,500 upfront, and the bundled package offered features that were extras with Comcast. Overall, we saved $1,750 in capital expenses and more than $600 in monthly phone services James Turner, Hire Heroes USA Transforming Military Service…
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The Center For Restorative Justice Works

UniVoIP has enabled us to improve communications and collaboration with staff, mobile workers, volunteers, the community and partners, as well as increase operational efficiencies in and out of our office. Unifying communications has made it possible to communicate efficiently no matter where our employees and volunteers are. It’s really enhanced our connection with each other and the community Marisol Martin,…
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Fathers and Mothers Who Care

UniVoIP is a great solution for non-profits as the system is very affordable and has increased productivity through staff utilization. We now have very low and predictable monthly costs with access to 24/7 US-based customer service, alleviating the need for an in-house IT technician. Also, the setup and implementation was done in a matter of days Linda Kelly, Fathers and…
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UniVoIP’s phone system allowed us to streamline our internal processes and leverage efficiency while making better use of our staff’s time. We had no idea how much UniVoIP’s communication solution could improve our reach within the community and make our staff more accessible to our constituents in order to handle priorities and other crucial needs Natalie Simons | LA Team…
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UniVoIP made it possible for us to unify all our communications with one vendor, at one low monthly cost. The sales consultant understood what our organization needed and tailored our solution to match our budget and needs. We have dramatically simplified our processes and can now leverage communication channels to support our mission and better serve our community Awi Ramli,…
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South Bay Workforce

Telecommunications has changed a lot over the years and UniVoIP is changing with it. UniVoIP is well-known in the industry for forward thinking and is the true leader in the industry SBWIB, Inc IT Manager Providing Policy Guidance for Businesses The mission of the SBWIB, Inc. is to collaborate with business, economic development, education, government, labor and community organizations to…
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Mental Health of America Los Angeles

UniVoIP has always worked with us more like a partner rather than a vendor. They understand our needs and limits and work with us to find the perfect solution. Their support is fast and reliable, allowing us to focus on other issues. Having their expertise readily available takes a big burden off our IT Department Cutberto Morales IT Manager Serving…
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