With UniVoIP, we are now able to manage our contact center solution with analytical reporting that helps measure and monitor customer trends, needs and concerns.
Our Customers Speak Up
Modern business communication demands a host of tools, including desk and mobile phones, email, instant messaging, voicemail, presence information and conferencing. The OfficeConnect™ Unified Communication solution brings the core functionality of UCaaS in a simple, user-friendly, and easy-to-adopt desktop application.
Solutions For Financial Institutions
Here at UniVoIP, we understand the financial industry and their objectives. So, we have designed an award winning, enterprise-grade unified communications as a service solution that breaks down operational barriers, improves quality of customer experience and catapults long-term profitability.
Multimedia Contact Center
UniVoIP’s 100% scalable multimedia contact center makes it possible for companies to efficiently provide service to customers on their media channel of choice while maintaining service levels across all media types. With advanced productivity tools, agents and supervisors monitor and manage with real-time, historical and lifecycle reporting so that companies can deliver a five-star customer service experience.
Collaborate with MiCollab
Among OfficeConnect’s robust feature set is MiCollab, a mobile optimized collaboration suite that offers users a consistent and mirrored business communications experience across any device. Designed to supercharge team interactions and break down the barriers of a traditional workforce environment, MiCollab allows employees to stay productive and collaborating from anywhere.
CRM Integration with WebConnect™
UniVoIP WebConnect is a smart feature of The UniVoIP App that automatically pulls up a window with information on the caller based on the inbound Caller ID phone number or the outbound phone number dialed. Program UniVoIP WebConnect to automatically launch a URL of choice, such as your CRM platform, and gain immediate access of relevant information regarding the caller so that every interaction is productive.
Mobile engagement with UniVoIP App™
Enhance your business communications experience with advanced mobile or desktop connectivity. When you’re on the move, take UniVoIP App’s cutting-edge capabilities with you on your smartphone, laptop or tablet and stay connected at all times as if you’re sitting in the office. Your colleagues are never more than two simple clicks away.
Geofencing is a powerful location-based service born in MiCollab, a cloud collaboration application for UniVoIP OfficeConnect Enterprise Edition Users. This game changing technology automatically adjusts your availability status and call routing preferences when your mobile device enters or exits a virtual boundary set up around a geographical location, known as a geofence.
We have deployed UniVoIP’s Omni-Channel contact center, a modern, simple and member-centric communication infrastructure that introduces new analytics to measure and improve how we communicate with and serve our customers.
When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.
Practice Administrator, PA, RN