White Papers

Special Report: Omnichannel

Adopting an omni-channel contact center

SIP vs Minet

A difference in philosophy

A Trip Into The Cloud

The best decision your business ever made

Disaster Avoidance

Keep your lines of communications open

9 Cloud Myths Debunked

Are they standing between you and UC success

With UniVoIP, we are now able to manage our contact center solution with analytical reporting that helps measure and monitor customer trends, needs and concerns.

Office Manager


When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.

Lorene Cangiano

Practice Administrator, PA, RN

California Hematology Oncology Medical Group

We have deployed UniVoIP’s Omni-Channel contact center, a modern, simple and member-centric communication infrastructure that introduces new analytics to measure and improve how we communicate with and serve our customers.