With UniVoIP, we are now able to manage our contact center solution with analytical reporting that helps measure and monitor customer trends, needs and concerns.
Special Report: Omnichannel
Adopting an omni-channel contact center
SIP vs Minet
A difference in philosophy
A Trip Into The Cloud
The best decision your business ever made
Disaster Avoidance
Keep your lines of communications open
9 Cloud Myths Debunked
Are they standing between you and UC success
When selecting a service provider, we watch for 2 things; that the vendor is cognizant of our bottom line and that the vendor is able to provide us with rapid responses when we have questions and/or problems that need to be solved for. UniVoIP covered both.
We have deployed UniVoIP’s Omni-Channel contact center, a modern, simple and member-centric communication infrastructure that introduces new analytics to measure and improve how we communicate with and serve our customers.