A robust cloud phone system delivering a plethora of advanced features from auto-attendant, call paging, conferencing, one-touch speed dial, email integration to call recording – to name a few. Call 1-855-UNIVOIP (864-8647) to talk to a Communication as a Service (CaaS) specialist right now.

OfficeConnect Features All
User Features
Twinning Link external number(s) to your desk phone. Pick up call from any twinned device.
Voicemail Personal voicemail
Voicemail to Email Get voicemails delivered as Emails
Hot Desking Log in to any phone to apply personal settings and to retrieve voicemails
Teleworker Enables employees to work remotely with full access to all system features
Other Features
Voice ACD Agent Voice Only Contact Center User
Multimedia ACD Agent Voice & Multimedia Contact Center User
UC Client Features
PC UC Client PC client for Windows devices.
Web UC Client Web based client
IM and Chat Text chat with other users
Chat Presence Show status of other users’ chat availablity
Voice Presence Show status of other users’ voice calling availablity
PC Client Softphone PC based UC softphone
Mobile Client & Softphone Andriod, iOS, and Blackberry mobile
FMC / Dual Mode Handoff Single button press to bring voice from mobile phone to desk phone, or vice-versa
Skype For Business UniVoIP voice calling services for Skype
MiTeam Workspaces Collaborative workspace for team-based meetings
UniVoIP WebConnect™ Screenpop On Incoming or outgoing calls
Call Center Features
Voice Queuing Stardard voice call queuing
Email Queuing Multimedia Agent Addon
Fax Queuing Multimedia Agent Addon
SMS Queuing Multimedia Agent Addon
Realtime Queue Status Monitoring Live realtime call data – Contact Center
Historical Reporting Access Ondemand and scheduled historical
Agent Web Client Web based ignite client
Agent PC Client Ignite Agent Client
Agent Softphone Client Micollab Agent Softphone
Call Recording Automatic or on-demand recording of in and/or outbound phone calls
On Demand Recording Record-a-call to personal voicemail
All Calls Inbound Call Recording Inbound call recording
All Calls Outbound Call Recording Outbound call recording
All Calls – Call Recording playback access Supervisor Call Navigator access for
Business Application Integrations
Salesforce – Advanced Salesforce integration
Google Google integration
General Phone Features
Call Forwarding – Third Party Remotely set call forward on other system
Call Forwarding – External Destination Forwards calls to external phone numbers (e.g. 613-555-1234)
Call Forwarding – Internal Destination Forwards calls to internal extensions (e.g. 1234)
Call Hold Allows a user to put a call on hold
Redial Redials last number
Phone System Features
Call Hold – Remote Retrieve Allows a user to retrieve calls that have been placed on hold on an extension
Calling Name Display Allows a user to see the name of an incoming caller on their phone display
Calling Number Display Allows a user to see the number of an incoming caller on their phone display
Call Waiting Swap Allows a user to answer an incoming call when another call from the same line
Group Page Accept Allows a user to receive a group page from their phone
Hot Desk Login Accept Enables the Hotdesk Login softkey on a location based device
Hot Desk Remote Login/Logout Enables the user’s phone to allow other hotdesk users to logout remotely
Advanced Phone Features
Conference Call Allows a user to initiate a conference call using the conferencing softkey.
Do Not Disturb Allows a user to set their DND status and prevent calls from ringing their phone
Record-A-Call (RAC) Active Enables the Record-A-Call on demand call recording feature for a user
Call Privacy Do not show a user’s outbound CLID on the called party’s call display
Phone Lock Allows a user to lock their phone set and unlock using their PIN
Auto Answer Allow the phone to be set to auto-answer
Admin Phone Features
Dialed Night Service Allows a user other than the attendant to control the Day/Night mode of the system
Emergency Call Notification Get a notification if an emergency call is placed from the system
Group Page – Allow Allows a user to initiate a group page
Call Park – Allowed to Park Allows a user to place a call on hold on an extension for remote retrieval
ACD Phone Features
Make Busy Codes Programmable Make Busy Reason Codes
Call Completion / Disposition / Classification Codes Programmable Call Completion / Disposition / Classification Codes
Group Presence Control Allow user to change their Group Presence status
Silent Monitor Accept Allows User to be monitored, whisper coached, or barged in on by Supervisor
Silent Monitor Allowed Allows a supervisor to monitor / whisper / barge
Group Presence Third Party Control Give a user control over the Group Presence status of other users.