Unified Communications & Collaboration
With our mobile cloud-based workforce tool — The UniVoIP App — our customers experience total functionality and uninhibited business communication through the mobile and desktop interface.
Whether it is used from a desktop, laptop, tablet or smartphone, users can access the company directory for quick IM chat or call capabilities. They also can manage calls with mute, transfer, park, place on hold, flip call or call recording options as well as merge calls into a three-way conference.
Boost Customer Experience
Offering unified communication functionality, the user’s business extension becomes a softphone that allows for mobile calling over wifi or carrier data using any device.
UniVoIP WebConnect™ – a new VoIP-based software which integrates with CRM, ERP and Social Media platforms allows users immediate access to caller data through programmable smart technology.
UniVoIP Mobile App’s intuitive interface and user-friendly design provides for easy management of business communication on up to 4 devices including desktops, laptops, tablets, and smartphones.
- Audio and Video Calling
- Conference Calling
- Instant Messaging
- Group Chat
- Presence Visibility with Control
- File Sharing
- Call Recording
A Comprehensive Communication Solution that Powers Business Mobility
Reach Customers in Outages
Traditional phone systems prevent you and your business from functioning during an outage. Our mobile cloud-based communication tools ensure the lines of communication, from instant messages to phone calls, remain open.
No matter your industry, from financial to education, you can trust our cloud-based services to keep your team and customers in constant communication. Why? Two reasons:
- Data Centers: We provide highly available (HA) data centers. These deliver geographical redundancy as a part of our multi-level approach to resiliency. Even if your agents are unavailable, customers will still have access to self-service options as well as voicemail servers.
- Service Level Agreement (SLA): We stand by our 99.99 percent SLA, which guarantees uptimes 99.99 percent of the time in each calendar month. It also gives you peace of mind that your centers will have service both before, during and after an outage.
Our app’s availability on iPhone, Blackberry and Android smartphones also ensures every team member has access to it.
Collaborate With Teammates
Maximizing productivity is a fundamental goal of our Unified Communication as a Service (CaaS) solutions. That’s why our UniVoIP App serves as a mobile connective workforce tool for OfficeConnect™.
Give employees across locations convenient and secure access to one another through group chat, conference calling and online presence features so they can collaborate with ease on their phones, computers or tablets.
Make Unlimited Calls
Eliminate concern about exceeding call allowances with the UniVoIP App. This mobile-integrated cloud communication tool allows team members to receive and make free unlimited calls within the U.S. and Canada. That means groups, including ad hoc teams, can choose to discuss details through instant messaging or voice to boost their productivity and reduce potential miscommunication.
Optimize Return on Investment
Achieve your Return on Investment (ROI) goals by improving:
Increasing these factors can lead to enhanced communication between employees and customer service experiences, which can drive a positive brand image to consumers and encourage them to choose your company.
Choosing OfficeConnect™ and using our app’s cloud-based communication tools can also deliver financial savings to help you reach your ROI, as demonstrated by our testimonials.
Learn More About the UniVoIP App
Deliver uninhibited business communication with the UniVoIP App for OfficeConnect™. Our mobile, cloud-based workforce tools provide a CaaS solution that unifies employees across remote and office locations so your organization can optimize and achieve a newfound level of productivity.
Contact us to learn more about the UniVoIP app and what it can do for you.