Fortified with enterprise-class, resilient architecture to enhance call agent productivity and provide excellent customer service. Equipped with automated interactions, advanced routing algorithms and workforce management tools, our contact center is 100% scalable, allowing the on-demand addition of agents and services based on call volume and seasonal demands.
More and more of today’s customers are relying on digital communications, like email, text*, web chat and social media, in order to interact with your business. Give your customers the flexibility to choose the method of contact that makes the most sense for them at any given time.
Provide first class customer service with live estimated wait time for each communication channel and queue position to let your customers choose their preferred channel.
Manage expectations, address and deliver on customers inquiries. With customer profiling, intelligent contact routing, and enterprise presence, achieve single transaction inquiries resolution.
Empower your customers by offering them multiple communication mediums such as voice, email, web chat, fax, and social media while efficiently maintaining service levels across all media.
The Power of Prioritization: 20/80 Rule
Capitalize on your top 20% of your customers generating 80% of your revenue. Leverage your top agents to care for your first-class customers. Know who they are before initiating communication. Be one step ahead with a simple CRM Integration.
Achieve higher standards through quantifiable business results access, extensive analytics, lower overhead costs, remote agents support, workforce management optimization.
Accelerate time to value, new revenue generation and rapid growth – beyond the limit of your facilities - with remote agents.
Increase customer satisfaction through empowerment. Easy 24/7 access to information and services.
Timely manage, control, and address social media forums to strengthen your brand and new customer acquisition programs. Our solution delivers integration with third-party social media monitoring applications like Imooty, Trackur, and BizVu Social.
*=Will be available in future release.