We saved roughly 25% in monthly communication costs and avoided spending between $8,000 and $10,000 to upgrade our system with a fiber optics installation.
Unify. Simplify. Save.
Your communication system doesn’t have to break the bank. Legacy systems can be costly to maintain and can tie up in-house resources on tasks that could be automated or simplified.
Managing multiple locations can be a significant challenge, particularly when offices might not be supported by the same system.
To simplify the powerful integration of business systems, contact center functionality, and employee collaboration across the globe, your enterprise must be at the apex of technology. With UniVoIP, Enterprises are equipped with powerful Unified Communications and multimedia contact center functionality, mobile collaboration tools, best-in-class data security protocols and a suite of advanced IP phones.
Flexible, Scalable, Secure and Robust.
Unified Communications is the key is to having a system in place that scales with you, can be managed from anywhere, and allows the administrator to grant users respective authority to modify the way they process, receive and/or make calls from anywhere, at any time.
10 Benefits To Support Your Brand & Growth
1
Integrate to Accelerate
Streamline workflows and speed up business processes with integration into existing enterprise applications including Salesforce, Skype for Business, Office 365, Zendesk, LexisNexis, Jack Henry Products, Sugar CRM, Outlook and more.
2
Facilitate Growth & Expansion
Designed to support growth across employees and locations, adding and scaling with UniVoIP OfficeConnect™ is as easy as ordering new phones and adding extensions.
3
Support a Mobile Workforce
Empower employees regardless of location or device with mobile productivity and collaboration tools that extend the power of teamwork with an in-office communications experience from anywhere.
4
Exceed Customer Expectations
Deliver a next generation customer experience and meet consumer demands on a single interface with multimedia technology supporting email, voice, web chat, SM, ibot, SMS, and self-service options.
5
Monitor. Teach. Repeat.
Accurately capture agent-customer interactions and transform the quality improvement process by instilling agent productivity and best practices with Call Recording and Screen Recording.
6
Be a Customer Advocate
From the first customer interaction, deliver a personalized approach by identifying, segmenting and routing callers to the best person to service their needs with Interactive Voice Response (IVR).
7
Report, Analyze and Adapt
Reveal critical data on buying behavior, and accurately forecast call traffic, agent workload, queue performance and call loads to identify areas of improvement and workforce optimization.
8
Keep Customers In-the-Know
SMS has a read rate of 95%! With a single click, influence customer interaction through automated mass messaging that promotes brand awareness and customer acquisition & retention.
9
Champion a Greener World
Consume less electrical power, reduce hardware waste with longer lasting equipment, empower telecommuting and reduce carbon emissions and use less paper with fax-via-email.
10
Embrace Being a Priority
With UniVoIP, experience monthly online customer training sessions, one-on-one support or access 24/7/365 technical assistance from a team of highly trained professionals.
Coordinate & Collaborate on Multiple Devices
Experience true user-managed presence and communication through our mobile applications and desktop interface.
Want to know more about our service details and phone features?
UniVoIP solution has passed all the security audits and it offloaded a tremendous amount of time on our project. UniVoIP’s team is turning into an extension of my own, as I can count on the UniVoIP 24/7 support team to answer my questions.
The nature of our business leads to employees working both remotely and in the office. The phone system allows us to forward calls and voicemails wherever the employee many be, always keeping them in contact with our clients.