About Nikkei Credit Union

Nikkei Credit Union is a progressive, full-service financial institution serving the Japanese American Community in Southern California. We provide quality service as a not-for-profit financial cooperative, owned and democratically controlled by our membership.

Did you replace an existing phone system?

Panasonic (very old system)

What were your specific needs / challenges?

Nikkei Credit Union was looking for a richer functionality set in general. Features like caller ID, an easy-to-use conference call solution, access to set up call groups and control outgoing messages and wait time music plus other customization features where high on the list.

How did the UniVoIP solution address those needs or solve problems?

With UniVoIP OfficeConnect, Nikkei Credit Union staff members now have access to a conference bridge for up to 125 participants, all phones have caller ID, plus other hands-on features such as phone location, call forward and many more.

Did the UniVoIP solution save your company money?

Approximatley $300 per month.

Why UniVoIP?

“We looked at 3 other companies and decided to move forward with UniVoIP because of the features, simple installation and local access.” says B White, Nikkei Credit Union CEO “The main feature for me and most staff is caller ID. In our business we have a lot of vendor calls and this interrupts our day and productivity. By knowing a potential vendor call is waiting allows us to negotiate our work flow and vendor conversations. It allows us to respond to vendors when we have dedicated time to discuss current and new products.”