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UniVoIP services are very cost effective and comes with great support. We now have a lot of useful phone system functions. We can even receive calls when we are out of the office

Owen Wong | Compliance Manager

About RCS Logistics Inc

We are a privately held company headquartered is Springfield Gardens, New York (JFK). RCS services a broad customer base including import retailers and wholesalers that specialize in apparel, footwear, accessories, telecommunications and electronics. RCS Logistics is one of the world’s leading logistics providers specializing in international air, ocean and land freight forwarding, supply chain management, 3PL, trucking transportation, distribution, customs brokerage, and other logistics solutions.

Stuck with outdated phone technology

Before UniVoIP RCS Logistics had an outdated phone solution from AT&T. Knowing that an upgrade was needed they looked at multiple VoIP and hosted PBX solutions before settling with UniVoIP OfficeConnect.

“Now we have so many useful phone system features for our office. We can transfer the call to anybody in the office and som many other really useful features like call forwarding, twinning and the conference bridge” says Owen Wong RCS Logistics Compliance Manager “In addition we saved a lot of money by switching to UniVoIP .. and the technical and customer support is great”

Improved Phone System Features and Functionality

Call forwarding, or call diversion, is a feature which redirects a telephone call to another destination, for example, a mobile telephone, voicemail box or another telephone number.

Call transfer is a mechanism that enables a user to relocate an existing call to another phone or attendant console, using a transfer button and dialing the required location. The transferred call is either announced or unannounced. Automated attendant (also virtual receptionist) allows callers to be automatically transferred to an extension without the intervention of an operator/receptionist (“for sales, press 1, for service, press 2,” etc.).

UniVoIP Conference Bridge is an easy to use, full-featured, and high-quality reservation-less conferencing solution that allows users to easily and effectively collaborate with remote teams.

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