A top priority for SHARE! is to ensure that every incoming call is answered by a LIVE person, and that each caller receives the immediate attention that they deserve. Discovering that UniVoIP challenged the industry standard of a one-size-fits-all solution, SHARE! immediately knew that choosing UniVoIP’s cloud-based phone solution would offer them the long-term scalability that they knew would be on the horizon.
Standing for “Self-Help and Recovery Exchange”, SHARE! is a nonprofit organization that provides people in recovery from trauma and mental health issues a loving, safe, and nonjudgmental place to find community, information and support in the Los Angeles, California area. Currently, the organization hosts over 120 self-help support groups, collaborative housing, and a two-week Recovery Retreat with a mission to help people in the LA area pursue personal growth and change.
The history between SHARE! and UniVoIP spans over decades. In the early 1990s, SHARE! developed a lasting relationship with UniVoIP’s now account executive, Alex Gorji, and has since then entrusted Alex with their telecommunication needs. “We always follow Alex because we know that he will consistently have the most reliable technology available, and the best team to support our needs, and that is exactly what we get with UniVoIP”, says Ruth Hollman, Executive Director of SHARE!.
Evolving over time, the organization has fully integrated UniVoIP’s cloud-based unified communication solutions into SHARE!’s unique communication strategy.
“The most important part of our decision-making process was that UniVoIP was able to provide us with the level of phone system customization that our organization needs to effectively operate and connect with the community.”
– Ruth Hollman, Executive Director, SHARE!
A top priority for SHARE! is to ensure that every incoming call is answered by a LIVE person, and that each caller receives the immediate attention that they deserve. Feeling very strongly about this as they considered service providers during their initial transition to the cloud, SHARE! found that other solutions could not accommodate the proper customization that a modern phone system delivers, while also accommodating their traditional call routing needs. Discovering that UniVoIP challenged the industry standard of a one-size-fits-all solution, SHARE! immediately knew that choosing UniVoIP’s cloud-based phone solution would offer them the long-term scalability that they knew would be on the horizon.
Now operating close to 40 phone lines with UniVoIP, SHARE! enjoys the full benefits of a reliable solution that delivers the cloud-based mobile collaboration applications, productivity tools, advanced call routing and automation functionality necessary to engage their constituents.
“UniVoIP understands our business. We call in with a question or a request, and the support team always has an immediate solution to accomplish what we need from our phone system”, expresses Ruth as she discusses UniVoIP’s unique ability to offer a customer experience tailored to each customer’s particular requirements.
With access to a 24/7/365 US-based customer support team, SHARE! delights in knowing that they can leverage UniVoIP’s solutions to their fullest potential with one-on-one feature and functionality training. Continuously encouraging SHARE! to learn about new innovation offered that will create a positive impact on their operations, the organization feels strongly that UniVoIP is a true match for their communication strategy.
“UniVoIP is always honest and straight forward, and we are always happy to recommend their services to others because their values match ours. They listen to our needs, they pay special attention to our unique requirements, and they provide us with the solutions that will have the greatest positive impact on how we wish to operate.”
– Ruth Hollman, Executive Director, SHARE!
