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OmniChannel Contact Center: A Prerequisite for Customer Centricity

No OmniChannel Contact Center, No OmniChannel Engagement It is not enough to understand the importance of omnichannel engagement. It is not even enough to want to create great, omnichannel [...]

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ON DEMAND WEBINAR: Transform Your Contact Center with Cloud-Based Integration to Improve Customer Experience

Cloud-Based Integration for Your Contact Center: Integrate Business Applications with Telephony to Service your Customers FASTER In this webinar you’ll learn how to drive performance by [...]

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UniVoIP Announces Partnership with Palitto Consulting Services to Boost Customer’s Contact Center Efficiency and Customer Service Centricity

Integrating existing business systems with advanced telephony and contact center technology, UniVoIP and PCS deliver solutions that drive performance, productivity, and efficiency. EL SEGUNDO, [...]

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WEBINAR: Integrate Business Applications with Telephony to Boost Customer Experience

You’re Invited: Transform Your Business with Cloud-Based Integration You’re invited! Register Here for 2018’s most anticipated complimentary webinar on cloud-based integration. [...]

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Kari’s Law Ensures Making 911 Calls with Multi-Line Phone Systems is Easier

A New Law Ensures Multi-Line Phone Systems (MLTS) Allow for Direct Dialing to Emergency Dispatchers Proposed by the Federal Communications Commission (the FCC or Commission), the president [...]

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The Secrets Behind VoIP Call Quality and Reliability

Gargled speech and lag time? Is that what you heard about VoIP voice quality? Don’t believe it… Servicing customers on a reliable, clear, phone connection is critical for so many [...]

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Major Business Mobility Advantages of VoIP Phone Systems

VoIP Makes it Easy for Businesses to Stay Ahead of Mobile Workforce Trends and Requirements Since VoIP (Voice Over Internet Protocol) transmission began in 1973, businesses have flocked to the [...]

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Success Story: Transitioning from PBX to VoIP to Modernize their Medical Practice

How California Hematology Oncology Medical Group Adopted a VoIP System to Improve Staff and Employee Experience at 2 Clinics About CHOMG California Hematology Oncology Medical Group (CHOMG) is a [...]

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How Customer Experience is UniVoIP’s Number 1 Priority

At UniVoIP, Customers Come First Here at UniVoIP, we know that providing a positive experience for our customers can have a dramatic impact on their ability to leverage our solution to its [...]

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Why Every Business Needs Call Recording

Uncovering the benefits of call recording on customer experience and agent performance   The Basics of Call Recording Call Recording allows your business to record inbound and outbound calls [...]