Why Your Nonprofit Organization Needs an Auto Attendant

Your Nonprofit Organization Should Be Leveraging an Auto Attendant No Matter What Size it is

A sophisticated auto attendant provides your organization with efficient call management which is supported by our phone donation program. A reliable and highly capable auto attendant can handle all calls to your office, and meets the community, donors, supporters and volunteers with undivided attention.

Whether you have a receptionist or not, you can trust that all calls are handled with care. In other words, anyone calling your main telephone number will be greeted with a short, professional recording telling the caller to dial an extension or to press a single key to be routed to the appropriate department faster. You may grant callers the option to dial a specific extension number, dial by name or personalize as you wish.

What can expect from a strong auto attendant solution:

  • Personalize greetings and call routing based on business hours or dates and establish rules for auto attendant greetings based on your specific needs.
  • Record different messages for holidays or events with special recordings.
  • Forward calls to an outside line if your staff is out of the office and in the field – don’t let your calls go un-answered.
  • Change your auto attendant settings from anywhere through the online-portal. Alert your constituents of special circumstances.

Here is an example:

The Auto-Attendant for nonprofit organizations could be designed as the following solution:

  • Thank you for calling xxx nonprofit organization
  • If you know your party’s 4 digit extension number, you may enter it now or at any time during this message
  • To use Dial-by-Name, press [8]
  • If you wish to make a donation, press [1]
  • To speak with our Events Director, press [2]
  • To reach our director of fundraising program, press [3]
  • To find out about our sponsorship program, press [4]
  • For all other inquiries, or if you wish to speak with the operator, press [0], or stay on the line.
Recommended Posts

By using this site you agree to the use of cookies. More Info

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Currently, UniVoIP does not utilize "first party cookies" but may do so in the future. We do, however, work with a third party vendor, and therefore we use “third party cookies”, to provide us with certain information to, among other things:

UniVoIP and its vendors use cookies or similar technologies to analyze trends, administer the Website, track users’ movements around the Website, and to gather demographic information about our user base as a whole. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies set by the Website owner (here, UniVoIP) are called "first party cookies". Cookies set by parties other than the Website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the Website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognize your computer both when it visits the Website in question and also when it visits certain other Websites.

View our complete Privacy Policy here

Close