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UniVoIP Blog

Microsoft Teams and Direct Route

Why the Microsoft Phone Calling Plan is not Your Only Option

Ever since Microsoft unveiled Microsoft Teams in March of 2017, Teams has been a go-to platform for virtual workgroups and collaborative work environments across the globe. After picking up major steam early in the project, Microsoft worked to include “voice” as one of the major benefits of Teams by completely replacing Skype for Business as their platform for cloud voice.

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Young man on phone at work

Direct Route for Microsoft Teams

A Fully Virtualized Cloud-Native Calling Platform Modern employees expect to instantly meet, chat, call and collaborate from just about any device, from any geographic location and from a single interface.…
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Woman with headset using contact center

A Multimedia Contact Center Purchasing Guide

Forward-thinking customer service and channel managers can create an immediate impact and a long-term advantage. How? By choosing the best multimedia cloud contact center provider and selecting a solution that simplifies the way that they engage with their customers.

As we look towards new and improved ways of delivering customer experience, we’re seeing major swings in the way companies operate and how they manage their contact centers.

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Work-at-home dad

The COVID-19 Pandemic is Forcing a Digital Transformation

With most business professionals in the United States now working remotely, we’re seeing just how critical digital transformation is. Many businesses that were operating with antiquated technology or a basic communications strategy, are now scrambling to provide their staff with the necessary tools and resources needed to stay productive at home.

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New Service Control Center

Coming Soon: Enhanced UniVoIP Service Control

UniVoIP Service Control has never looked better. This new environment combinse Phone System, Conference Admin and account management. Smooth sail through your account with our enhanced and highly intuitive Web-based…
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